Communication & Reports

Patient Account Communication

All HIMG employees are trained to be cognizant of the fact our client’s customers are patients and not debtors. We consider ourselves an extension of each client, so our client’s patients are our patients, too.

Our Account Managers respond to all written correspondence. Our Supervisory Staff are strategically seated with their team in the production arena to be available for problem solving and Quality Assurance.

All patient concerns (complaints) are approved by Management and/or client. Concerns of a clinical nature are always referred to the client’s designee.

Client Report Generation

Reporting is a client-defined guideline for HIMG. We work closely with clients to customize a reporting package that best suits their particular needs.

With our Accounts Receivable Management software system, we have the capability of extracting virtually any data contained in our system and reducing it to a reporting format. At the inception of our relationship with clients, we agree upon a set of reports.

Here are the reports we consider "standard":

Charges by Payer Age Composition of Patients Patient Service Areas (by zip code) Patient Arrival Times Revenue by Pay Source Doctor Activity Income Summary

Payments by Payer Procedures Per Encounter Top Ten Primary Diagnoses Financial Reconciliation Summary of Aged Accounts Doctor Activity Summary by Site Activity by Referring Doctor

Payer Mix Acuity Levels Top Ten Procedure Codes Site Financial Reconciliation Summary of Aged Accounts by Site Activity Detail by Site Referring Doctor Activity by Site

Report Dissemination

Due to our commitment to confidentiality, report and information dissemination is a client-defined guideline. At implementation, our client instructs us who should be authorized to request information and receive reports.

Provider Enrollment

Obtaining provider numbers for billing purposes is a client-defined guideline. Generally, we prepare an application package for each provider; including a general information form requesting copies of their medical license, DEA certificate, CV, etc. Upon receipt, we maintain a file of data for each provider. We submit the applications to the carriers and obtain the provider numbers.