We carry out our commitment of premier quality service by pointing all aspects of our business toward these areas:
Personnel - HIMG employees are selected using strict evaluation criteria. They are thoroughly trained and continually evaluated to ensure they are following company policies, procedures, processes and specific client-defined guidelines.
Compliance - HIMG ensures our clients are compliant with all insurance, payer and governmental regulations by utilizing all available reference sources and closely monitoring employee coding and billing activities.
Follow-up - A claim form or patient statement is the start of the billing process and not the end. HIMG follows insurance carriers and patients in a timely and consistent manner until each account is paid or until the client and HIMG jointly determine it cannot be collected.
Quality Assurance - All steps in the billing process, including contacts with patients, facility personnel and client representatives are constantly monitored by Management to ensure the highest level of quality.
Communication – HIMG pledges to communicate openly with our clients at every level. We develop relationships with hospital designees and insurance carriers, meet directly with our clients as needed and make our staff and Management available to meet the unique requirements of each client.
